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sms policy

Tik Rok Media, LLC – SMS Messaging and Consent Policy

Effective Date: 09-01-2025
Applies To: All SMS communications and mobile messaging conducted by or on behalf of Tik Rok Media, LLC, including Tik Rok Radio and any affiliated brands or programs.

  1. Purpose

Tik Rok Media, LLC (“Tik Rok Media,” “we,” “our,” or “us”) uses SMS text messaging as part of its community engagement, event coordination, and listener support.
This policy outlines how SMS messages are sent, how consent is obtained, and how users can manage or withdraw participation in our text messaging programs.
Our goal is to maintain transparency and respect for privacy while ensuring full compliance with applicable laws and carrier guidelines.

  1. Scope

This policy applies to all SMS or MMS text communications transmitted via Tik Rok Media’s official 888 toll-free number(s), including but not limited to:

  • Tik Rok Radio listener engagement and community updates
  • Livestream and event reminders
  • Street Team and volunteer communications
  • Sponsorship and partnership inquiries
  • Talent and host communications
  • Technical or customer-support replies
  1. Voluntary Opt-In Requirement

Participation in any Tik Rok Media texting program is entirely voluntary and requires the user’s explicit consent.
We do not send marketing or informational texts to any individual who has not first opted in through one of the following methods:

  1. Website Form Opt-In:
    By checking a clearly labeled consent box on an online form hosted on tikrokmedia.com or tikrokradio.com.
  2. SMS Keyword Opt-In:
    By texting a specific keyword (e.g., “JOIN,” “LIVE,” “VIBE”) to our official toll-free number.
  3. Event or QR Code Opt-In:
    By scanning a QR code or completing a printed form that includes our consent language.
  4. Direct Request:
    By expressly requesting text communication during phone or email correspondence.

Consent is never a condition of purchase or participation in any Tik Rok Media service.

  1. Required Opt-In Language

All Tik Rok Media forms or promotions that collect mobile numbers will display the following statement adjacent to an unchecked consent box:

By checking this box, I agree to receive recurring SMS messages from Tik Rok Radio / Tik Rok Media, LLC related to my requests, livestream updates, station events, and community programs. Message and data rates may apply. Message frequency varies. Consent is not a condition of purchase. Reply STOP to cancel or HELP for help. View our Privacy Policy for more information.

This disclosure satisfies requirements set forth under the Telephone Consumer Protection Act (TCPA) and CTIA Messaging Principles.

  1. Confirmation and Welcome Message

Upon successful opt-in, each participant immediately receives a confirmation SMS message that includes the key disclosures required by law:

Tik Rok Radio: Thanks for joining the Good Vibe Revolution! You’ll receive updates about shows, livestreams, and community events. Message & data rates may apply. Message frequency varies. Reply STOP to cancel or HELP for help. Visit tikrokradio.com.

This confirmation message establishes a verifiable consent record.

  1. Message Categories and Frequency

Tik Rok Media uses SMS for the following message types:

  • Conversational / Transactional: Replies to listener inquiries, requests, or submissions.
  • Informational: Show reminders, livestream invites, and community event notices.
  • Administrative: Confirmation of sponsorship, talent, or support communications.

Typical frequency is no more than 4 messages per month, unless the user initiates ongoing two-way conversation. Message and data rates may apply.

  1. Opt-Out and Help Commands

All Tik Rok Media messaging programs support universal commands:

  • STOP: Ends all SMS communication. Users receive a confirmation of opt-out.

“You’ve been unsubscribed from Tik Rok Radio texts. Reply START to rejoin anytime.”

  • HELP: Provides contact and support information.

“Tik Rok Radio Support: Call 1-888-888-2TIKROK or email legal@tikrokmedia.com. Reply STOP to opt out.”

Users who opt out will not receive further messages unless they re-initiate contact.

  1. Data Retention and Privacy

Tik Rok Media stores opt-in and opt-out records (timestamp, source, and consent text) for a minimum of four years to demonstrate compliance.
We never sell, rent, or share mobile numbers or message content with third parties for marketing or profit.
All data is handled in accordance with our Privacy Policy.

  1. Prohibited Practices
  • No pre-checked consent boxes.
  • No automated bulk advertising or mass marketing without specific, separate consent.
  • No third-party promotions, unrelated offers, or affiliate links.
  • No messages to numbers harvested or purchased from external sources.

Tik Rok Media adheres to the CTIA Short Code Monitoring Handbook and carrier best-practice standards.

  1. User Support

For any questions or assistance regarding text messaging, users may:

  • Text HELP to our toll-free number
  • Email: privacy@tikrokmedia.com
  • Call: 1-888-888-2TIKROK
  • Mail: Tik Rok Media, LLC, 108 ½ S Charles Ave, Colton SD 57018

We aim to respond to all SMS-related inquiries within two business days.

  1. Updates to This Policy

Tik Rok Media may revise this SMS Messaging and Consent Policy from time to time to reflect operational or legal changes.
Any significant update will be communicated via website notice or direct message before becoming effective.

  1. Acknowledgment

By submitting a phone number through our websites or texting our toll-free number, you acknowledge that you have read and understood this SMS Messaging and Consent Policy and agree to receive text messages from Tik Rok Media under the terms described above.

Tik Rok Media, LLC
Where the air is clear, the music is real, and privacy is sacred.
Website: https://tikrokmedia.com
Email: privacy@tikrokmedia.com
Phone: 1-888-2TIKROK